Return Policy

At Oaxms, customer satisfaction is very important to us. We are committed to providing quality home furniture products and a reliable shopping experience for customers around the world. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

This Return Policy explains the conditions, process, and important details regarding returns, refunds, and exchanges for products purchased from Oaxms.

Please read the following policy carefully before requesting a return or exchange.

Return Eligibility

Customers may request a return or exchange within 30 days after receiving their order.

To qualify for a return or exchange, the product must meet the following conditions:

  • The item must be unused
  • The item must be in its original condition
  • The product must include the complete original packaging
  • All accessories, instructions, and included parts must be returned together with the item
  • The product must not show signs of damage caused by misuse, improper assembly, or abnormal handling

We reserve the right to refuse returns that do not meet these conditions.

30-Day Return Period

Oaxms offers a 30-day return policy starting from the date the customer receives the product.

If more than 30 days have passed since delivery, unfortunately, we may not be able to accept the return or provide a refund or exchange.

We encourage customers to inspect products promptly after delivery to ensure satisfaction and report any concerns as soon as possible.

Non-Returnable Situations

For safety, hygiene, or product condition reasons, certain situations may not qualify for returns or refunds, including:

  • Products that have been used or assembled
  • Products missing original packaging or accessories
  • Items damaged by improper use or customer handling
  • Products modified or altered after delivery
  • Returns requested after the 30-day return period

In these situations, Oaxms may decline the return request or offer only partial compensation depending on the condition of the product.

Return Process

We aim to make the return process as simple and smooth as possible.

Contact Customer Service

Before returning any item, customers must first contact Oaxms customer support for return authorization and instructions.

Please provide:

  • Your order number
  • Product name
  • Reason for return or exchange
  • Photos of the product, if necessary

Receive Return Instructions

Our support team will review your request and, if approved, provide detailed return instructions, including the return address and shipping guidance.

Prepare the Product

Please securely package the product in its original packaging to avoid damage during return shipping.

Ship the Return

Customers should follow the instructions provided by our customer support team when returning the product.

Inspection and Refund/Exchange

Once we receive and inspect the returned product, we will notify you regarding the approval status of your refund or exchange.

Refund Policy

After the returned item passes inspection and is approved, refunds will be processed to the original payment method used during purchase.

Please note:

  • Refund processing times may vary depending on the payment provider or financial institution
  • Shipping costs may not be refundable in certain situations
  •  Partial refunds may apply if returned products are not in their original condition

Customers will receive confirmation once the refund has been issued.

Exchange Policy

If you received a damaged, defective, or incorrect item, Oaxms will assist you with an exchange process whenever possible.

Customers requesting an exchange should contact customer service promptly after receiving the product and provide relevant information and photos if necessary.

We will work to resolve the issue quickly and provide a satisfactory solution.

Damaged or Incorrect Products

If your product arrives damaged during shipping or you receive the wrong item, please contact us immediately after delivery.

To help us process the issue efficiently, please include:

  • Order number
  • Description of the issue
  • Clear photos of the damaged or incorrect product and packaging

Our support team will review the case and assist as quickly as possible.

Return Shipping

Depending on the reason for the return, customers may be responsible for return shipping costs unless the return is caused by:

  • Shipping damage
  • Defective products
  • Incorrect items sent by Oaxms

We recommend using a trackable shipping service when returning products, as Oaxms cannot guarantee receipt of returned items without shipment tracking.

Customer Support

If you have any questions about returns, refunds, or exchanges, please get in touch with our customer support team.

Customer Service Phone

+1 406-583-7291

Customer Service Email

oaxms@hotmail.com

Our team will be happy to assist you and provide support throughout the return process.

Our Commitment

At Oaxms, we value every customer and continuously work to improve our products and services. We understand that trust and satisfaction are essential when shopping online, and we are committed to handling return requests fairly, professionally, and efficiently.

Our goal is to provide customers with confidence and peace of mind when purchasing furniture from Oaxms.

Thank You

Thank you for choosing Oaxms.

We sincerely appreciate your trust and support. Your satisfaction is important to us, and we are grateful for the opportunity to serve customers around the world with quality furniture and reliable service.

We look forward to continuing to provide products and customer care that help make your home more comfortable, functional, and welcoming.