Shipping Policy

At Oaxms, we are committed to delivering our furniture products safely and efficiently to customers worldwide. We understand that reliable shipping and transparent delivery information are important parts of the online shopping experience. For this reason, we work with trusted shipping carriers and logistics partners to ensure your order reaches you as securely and smoothly as possible.

This Shipping Policy explains key details on order processing, shipping timelines, delivery methods, shipping fees, and related information for purchases made through Oaxms.

Please read this policy carefully before placing your order.

Shipping Areas

Oaxms proudly serves customers worldwide, especially in Europe and North America.

We continuously work to expand our global shipping network and improve delivery services for international customers.

If you are unsure whether we ship to your location, please get in touch with our customer support team before placing your order.

Shipping Carriers

To provide a reliable, professional delivery service, Oaxms cooperates with trusted logistics and transportation carriers widely used in Europe and North America.

Depending on the destination country, package size, and shipping requirements, orders may be delivered by carriers such as:

  • UPS
  • FedEx
  • DHL
  • USPS
  • Local regional delivery partners
  • International freight and logistics providers

Carrier selection may vary depending on shipping availability, warehouse location, and destination region.

Our goal is to choose transportation solutions that balance delivery efficiency, package safety, and customer satisfaction.

Order Processing Time

After an order is successfully placed and payment is confirmed, our team will begin preparing the order for shipment.

Because many furniture products require careful packaging, inspection, and logistics coordination, the shipping preparation time may exceed 14 days, depending on product availability, warehouse processing schedules, and order volume.

Processing includes:

  • Product inspection
  • Packaging preparation
  • Warehouse handling
  • Shipping arrangement
  • Quality verification

Customers will receive shipping confirmation information once the order has been dispatched.

Shipping Time

Delivery times vary depending on:

  • Destination country or region
  • Local customs processing
  • Transportation conditions
  • Carrier schedules
  • Weather or seasonal factors

After shipment, transportation times may differ based on the final delivery location.

Please note that international shipping may occasionally experience delays due to customs clearance, carrier capacity limitations, public holidays, severe weather, or other circumstances beyond our control.

Oaxms appreciates customers’ patience and understanding during the shipping process.

Shipping Costs

Shipping fees are calculated based on several factors, including:

  • Order amount
  • Product size and weight
  • Shipping destination
  • Carrier rates
  • Regional delivery requirements

As a result, shipping costs may vary depending on the customer’s location and the products purchased.

The final shipping fee will be clearly displayed during checkout before payment is completed.

From time to time, Oaxms may also offer promotional shipping discounts or special delivery offers on selected products or orders.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and related fees may apply depending on the destination country’s regulations.

Local customs authorities generally determine these charges and may not be included in the product or shipping price shown during checkout.

Customers are responsible for understanding and paying any applicable import duties, taxes, or customs fees required by their local government.

Tracking Information

Once an order has been shipped, customers may receive tracking information via email when available.

Tracking updates may take some time to appear after the carrier processes the package.

Customers can use the provided tracking number to monitor the delivery progress of their shipment.

Delayed or Lost Shipments

While Oaxms works hard to ensure timely delivery, shipping delays may occasionally occur due to factors beyond our direct control.

Possible causes include:

  • Severe weather conditions
  • Customs inspections
  • Transportation disruptions
  • Carrier delays
  • Peak holiday seasons

If your shipment appears delayed or lost, please get in touch with our customer support team. We will work with the shipping carrier to investigate the issue and assist you as quickly as possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Please carefully verify:

  • Recipient name
  • Shipping address
  • Postal code
  • Phone number
  • Email address

Oaxms is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please get in touch with us immediately. We will assist before the order is shipped.

Damaged Packages

If your package arrives visibly damaged, we recommend:

  • Inspecting the package carefully upon delivery
  • Taking photos of the damaged packaging and product
  • Contacting our customer support team as soon as possible

We will review the situation and assist in accordance with our customer service and return policies.

Customer Support

If you have questions about shipping, delivery status, tracking information, or logistics issues, please contact Oaxms customer support.

Customer Service Phone

+1 406-583-7291

Customer Service Email

oaxms@hotmail.com

Our team is always happy to assist customers and provide support throughout the shipping process.

Our Commitment

At Oaxms, we are committed to providing customers with reliable delivery services and a positive shopping experience.

We continue improving our logistics systems, packaging standards, and international shipping partnerships to ensure furniture products arrive safely and efficiently at homes around the world.

Customer satisfaction, product safety, and professional service remain at the center of everything we do.

Thank You

Thank you for choosing Oaxms.

We sincerely appreciate your trust and support. Every order represents an opportunity for us to serve customers with care, professionalism, and quality service.

We look forward to delivering products that help create comfortable, beautiful, and welcoming living spaces for you and your family.